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Product Center
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Unmanaged Industrial Switches(Extended Temp)
Unmanaged Industrial Switch
L2 Managed Industrial Switches
L3 Managed Industrial Switches
TSN Industrial Switch
Managed Industrial PoE Switch
M12 Industrial Switch
Industrial 100-Mbps Transceiver
Industrial Gigabit Transceiver
Unmanaged Switch
L2 Managed Switches
Standard PoE Switches
Non-standard PoE Switches
Managed PoE Switch
Unmanaged Domestic Switches
Managed Domestic Switches
Unmanaged Waterproof Switches
Managed Waterproof Switches
100M Fiber Optic Transceivers
Gigabit Fiber Optic Transceivers
Fiber Optic Transceiver Chassis
Pure Telephone Optical Terminals
Telephone&Ethernet Optical Terminals
Integrated Service Telephone Optical Terminals
HDMI Video Optical Terminals
SDI Video Optical Terminals
VGA Video Optical Terminals
DVI Video Optical Terminals
3.5mm Interface Audio Optical Terminals
RCA Interface Audio Optical Terminals
XLR Interface Audio Optical Terminals
Commercial-grade Dry Contact Optical Terminals
Industrial-grade Dry Contact Optical Terminals
RS485 Date Optical Terminals
E1 Over IP
Voier Over IP
Pure E1 Optical Terminals
1+1 Fiber Back-up Optical Terminals
4~30 Channels PCM Multiplexers
Ethenet Over 1~16*E1 Converters
1~32 Serial Port Servers
Industrial 4G Routers
Industrial 5G Routers
2.4G/5.8G Wireless Bridge
Wireless AC Controller
Gigabit Optical Modules
Power Adapter
Rail-Mounted Power Supply
Fiber Optic Pigtail
Terminal Box
Services and Support
Customer Service
The Customer Service Center handles customer inquiries and repair requests 24/7, providing timely and accurate support to resolve issues promptly.
Customer Service Phone:020-82328505Transfer to 8811
020-82328563Transfer to 8811
18903052904
Customer service email:gq_support@126.com
Customer Mission
Wholeheartedly meet our customers’ needs.
Guangzhou Guangqiao Communication Equipment Co., Ltd. places a service-oriented ethos at the heart of its corporate culture, vigorously cultivating a strong service mindset and committing itself to fully meeting customer needs as the guiding principle of its development, thereby continuously elevating its service quality to new heights.
Customer Commitment
An installation and user manual is provided with each device, containing essential maintenance guidelines.
Industrial-grade equipment comes with a three-year warranty, while non-industrial-grade equipment is covered by a two-year warranty; lifetime maintenance is also provided.
Maintenance spare parts are guaranteed to be returned to the user within 5 business days.
Provide technical guidance to users during network equipment installation and system commissioning.
Upon request, technical personnel can be dispatched to provide on-site guidance and maintenance.
We provide 24/7 technical support, with on-site response to critical issues within 24 hours.
Technical training will be provided in Guangzhou or at the customer’s site, as required.
Possesses full capabilities in research and development, manufacturing, and maintenance;
We maintain a comprehensive inventory of spare parts and repair components for our entire product line.
Possesses extensive experience in large-scale network deployment and can assist customers with network construction.
Customer Details
Dear Customer, thank you for purchasing our product! To safeguard your rights and interests, please read the following information carefully:
1. Our company hereby warrants that, from the date of purchase from our company, an authorized distributor, or a reseller: industrial‑grade equipment is covered by a three‑year warranty, while non‑industrial‑grade equipment is covered by a two‑year warranty. During the warranty period, if the product becomes inoperable due to manufacturing or material defects, we will repair or replace the affected equipment at no charge.
2. The warranty covers only the product’s main unit; packaging, external power supplies, power cords, and other accessories are excluded. The external power supply is covered by a one-year warranty.
3. The following situations are not covered under this warranty; a fee for parts and labor will be charged for repairs.
☆ Damage caused by improper use, damage resulting from other equipment, or unauthorized disassembly or modification without our company’s consent.
☆ Malfunctions caused by improper handling, dropping, water ingress, or other similar factors after purchase.
☆ Failures and damages caused by force majeure natural disasters such as fires, earthquakes, and lightning strikes, as well as by external factors like abnormal voltage.
☆ Beyond the free warranty period.
☆ After-Sales Service and Technical Support Terms
4. The one-way transportation costs for repairs shall be borne by the user.
5. The final interpretation rights shall be vested in this company.
After-sales commitment
Our company has established a quality assurance system tailored to our operations, in accordance with the ISO 9001 quality management standard. Our products are subject to comprehensive, end-to-end control throughout their entire lifecycle, aligned with the product life‑cycle quality management framework. We also offer customers a full‑range commitment to quality and customer satisfaction.
The following is our company’s service commitment to customers, as well as our fundamental requirements for after-sales service.
1. Our company provides, free of charge, the standard accessories and tools included in the shipment (see the Packing List for details).
2. All products delivered by our company are insured during transportation. Transportation costs, including freight charges, shall be borne by our company, and the buyer shall incur no freight expenses. Should product quality issues arise during transit, our company shall be responsible for replacement, with all associated costs borne by us.
3. We strictly honor our commitment to the “Three Guarantees” (repair, return, and replacement) for products leaving the factory. For any quality issues attributable to our company or any factors arising during delivery that affect product quality, all costs associated with the Three Guarantees shall be borne by our company.
4. The free warranty period is three years for industrial‑grade equipment and two years for non‑industrial‑grade equipment, commencing from the date of purchase. During the warranty period, any components that fail due to defects in raw materials or manufacturing processes will be replaced at no charge.
5. We attach great importance to user feedback on our product quality. Regardless of whether the communication is in person, by phone, or in writing, we shall provide a response within 24 hours and promptly notify the user. If on-site personnel are required to address the issue, resolution must be completed within 24 hours.
6. Our company provides lifetime warranty and supplies the necessary spare parts for maintenance on all products sold to our customers.
7. Our company provides free training to the purchaser’s operators, ensuring that trainees understand the equipment’s operating principles, operating procedures, and methods for maintenance and upkeep.
8. Our company has established customer profiles to facilitate regular service and quality monitoring.
9. The company will regularly dispatch feedback representatives to the customer’s premises to solicit input and inspect equipment operation, ensuring that all equipment remains in proper working order.
The foregoing constitutes our company’s service commitment to customers and serves as the guiding principle for all marketing and after-sales personnel. We respectfully invite our customers to oversee its implementation.
Training Plan
Pre-sales: We will provide product feature presentations, lectures, and demonstrations tailored to the tenderer’s requirements.
During the sales process: Upon delivery, if the purchaser requires on-site guidance, we can dispatch 1–2 personnel to provide on-site installation and instruction.
After-sales service: Two weeks after activation, our technical team will conduct follow-up technical support.
Beijing–Tianjin–Hebei, Henan, Shanxi, Inner Mongolia, and Sichuan:+8613719208595
Fujian, Guangxi, Hainan, Yunnan, Guizhou, and Jiangxi:+863760887412
Heilongjiang, Jilin, Liaoning, Inner Mongolia, Hunan, Chongqing:18126729399
Jiangsu, Zhejiang, Shanghai, Shandong, and Anhui:+8618198851696
Shaanxi, Gansu, Ningxia, Qinghai, Xinjiang, and Tibet:+8618198851697
Guangdong Region:+8613302232639 +8618903052902
3rd Floor, Elevator No. 1, Building B, Guangzheng Science and Technology Park, No. 11, Nanyun Fifth Road, Huangpu District, Guangzhou City